Growing up, I’d see my grandmother making breakfast, lunch AND SOMETIMES even dinner for the tradespeople who worked on our extended family home. Maybe because on islands, the tradesperson you hired was likely to be is a friend of a friend or something like that. In England, I noticed that tradespeople tend to bring their own refreshments and meals. However, depending on the weather they would accept a warm or cool drink. It’s the social mores that influence how we interact with tradespeople, when they come into our homes. Now in the times of COVID-19, we have to adapt our etiquette. Luckily, Local Heroes has created a guide for customers on how to successfully go about this.


Who are Local Heroes?

Local Heroes is an online booking platform that matches you with skilled tradespeople in your local area. Local Heroes take the stress out of finding a reliable tradesperson, because they have already vetted the tradespeople in their network. Established in 2016, Local Heroes have now served 150,000 customers in their homes, and currently have a 4.7 out of 5 independent rating on Trustpilot.

Local Heroes’ platform allows you to book at times suitable for you. They have a network of 7 000 local companies across Britain, covering a wide range of home repairs/improvements: plumbing, plastering, decorating and electrics. In total, Local Heroes currently provides support for up to 13 trades from plumbing jobs to loft conversions. And with the Local Heroes Guarantee, backed by British Gas, all the Heroes guarantee their work and parts for up to 12 months.


What trades are still operating during Lockdown?

As a homeowner, I know there are always repairs to be done on a home. Then of course, there are the repairs to appliances. Currently, many of us are indoors more due to lockdown measures in the UK which means we’re using more utilities and gadgets. Should the unthinkable happen, it’s comforting to know there are good local tradesperson we can call on.

During this time, jobs within the trades of heating, gas, plumbing, drainage, appliances and electrical are still possible and Local Heroes is there to match you up.



Local Heroes’ Tradespeople Coronavirus Guide

The same way, elbow bumps and hand on hearts have replaced the noble handshake, so too has the etiquette for hosting tradespeople changed. It’s understandable that you may feel anxious about having someone out of your bubble enter your home. You can rest assured that Local Heroes tradespeople are aware of the safety measures when entering a home.
While it’s most important to follow advice from the UK Government and Public Health England, Local Heroes have created a Tradespeople & COVID-19 Guide. They advise customers to:

Be kind- Let the Hero know if you are self-isolating, their next job may be with a vulnerable person or they may have elderly relatives at home.

It’s not antisocial to distance yourself- The Government has asked everyone to avoid unnecessary contact with other people. Keep a safe distance from each other when the Hero is in your home and follow the government guidelines.

You’re in control- If you start feeling unwell or are worried about having a Hero in your home you can cancel at any time, there’s no charge.


We Are In It Together

It’s important to remember that we are all in it together. We are really feeling the lockdown restrictions because it’s the middle of winter. All the Christmas sparkle has gone and the days are bleak. Tradespeople are just as concerned as customers. In a recent survey conducted by Mental Health England for Local Heroes (Tradespeople Mental Health report) we know that 53% were worries about loved ones’ health.


If we all adhere to the coronavirus guidelines, we’ll be fine with a little care and kindness.

How do you feel about having a tradesperson in your home at this time? Maybe you have recently had some work done, what was your experience like?


Do you have any tips to share? Please comment below, I would love to hear from you.




Paid Partnership with Local Heroes. All thoughts, opinions and images are our own.


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